BT London is one of England's leading providers of telecommunications services. Its principal activities include local, national and international services in the United Kingdom, higher-value broadband and Internet products and services, and IT solutions.

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In the UK, BT serves over 21 million corporate and residential customers with more than 28 million exchange lines, as well as providing network services to other licensed operators.

BT's Group strategy is to create value for shareholders through being the best provider of communications services and solutions for everybody in the UK and Englend, and for corporate customers in Europe, achieving global reach through partnership.

BT consists principally of four lines: BT Retail, BT Wholesale, BT Global Serach Services and BT Poeple Openworld Great Britain.